Giving feedback on an employee’s behaviour can be challenging, and yet it needs to be done otherwise the undesired consequences will continue.
Some clients have said they are unsure of how to provide feedback without being too confronting or making a situation worse.
It can be most difficult when the behaviour itself is acceptable and yet the outcome or consequence it has created is unacceptable.
Behaviour is what we can observe.
It is also what can be corrected by training and feedback.
An employee’s behaviour is what is guided by workplace policy and procedure.
Behaviour is usually what other employees will complain about. Or comment on.
Behaviour is something that we often take very personally and suggesting change can feel risky and confronting.
When you speak to an employee do you focus purely on their behaviour or do you also discuss the impact or consequence of their behaviour?