2. Employee engagement
6.Creativity and innovation
For you to deliver culture change you need to attend to these six areas
This is why leadership skills are essential. An effective people leader will take actions and make decisions that will improve those other 5 factors.
Those factors can also be used as a measuring stick to assess how effective your culture change program is.
When you think about it, if you are witness to or part of a culture that feels unhealthy then these are the factors that probably got your attention.
If employees are not engaged in their work they probably “goof off” or need to be directed in their tasks.
An engaged employee is one who offers their discretionary effort – in other words, they volunteer knowledge and assistance.
The way in which employees communicate with each other, customers and suppliers is also an indication of the type of culture you have.
Remember that different companies target different cultures. A sales company will have a more competitive culture than a hospital will have. And the sales company would not succeed if they had the same caring culture that a hospital may target.
Culture is not a one size fits all concept.